GENERAL TERMS ANDCONDITIONS OF SALE
These general terms and conditions of sale depict the relationship between on the one hand Hikmat Fashion and on the other hand the person who wants to buy something via the website http://www.hikmatfashion.com.
Both parties agree that orders hat are being placed with Hikmat Fashion, are subject to general terms and conditions of sale, except for those cases were other conditions apply which are mentioned on the website http://hikmatfashion.com.
1.1 – For the International selling, the prices are indicated in US Dollar including VAT. Especially for Indonesian customer will have price in IDR (Indonesian Rupiahs). For all other countries the prices are indicated excluding value-added tax. In the course of the payment process the shipping costs are added, as they depend on the delivery company that has been chosen as well as the parcel’s weight.
1.2 – All orders, irrespective of their origin, have to be paid in USD or IDR.
1.3 – HIKMAT FASHION reserves the right to change prices at any given moment. The prices of all products refer to the amount stated when confirming an order.
1.4 – For countries outside the Indonesia regional, the respective customs authorities charge import costs. These costs, which vary from country to country, are born by the customer. (Please contact the respective ministry of your country in order to enquire about the amount of import costs.)
2.1 – Before a customer places an order, he must have read and accepted the general terms and conditions of sale.
2.2 – Both parties are aware of the fact that the items which can be found on the website http://www.hikmatfashion.com may no longer be available or for sale when placing an order.
2.3 – When a customer creates an account he has to verify that all the information is correct and complete.
2.4 – Once an order has been confirmed, it can no longer be modified.
2.5 – Only persons legally capable of signing contracts concerning property and services offered on the site can place orders with Hikmat Fashion.
2.6 – Hikmat Fashion reserves the right to suspend or terminate the account of a customer who contravenes the clauses of the general terms and conditions of sale terms of sales. When the account of a customer has been suspended or terminated, he can only place another order if Hikmat Fashion has given him permission to do so.
3.1 – Hikmat Fashion will send a confirmation email to the customer, which will restate the order (products, prices, quantity…).
3.2 – The sales contract is concluded when the customer had the possibility to verify the details of his order as well as the final price, and to rectify any errors. In return, the client then confirms the details of the order with Hikmat which results in his definite order acceptance.
3.3 – When a customer confirms an order the sales contract is valid. The customer has thus accepted all prices, item and quantity descriptions of the products for sale, as well as the clauses of the general terms and conditions of sale at hand.
3.4 – The data stored by Hikmat Fashion represents a proof of all past transactions between Hikmat Fashion and its customers.
3.5 – An order are is not confirmed until the invoice has been paid in full.
4.1 – Hikmat Fashion strives to dispatch your order within four business days after the payment has been received, if the items are in stock (for Indonesia only). For the international selling, it depend of the delivery services. If an item is no longer in stock Hikmat Fashion commits itself to inform the customer about this when the parcel is being dispatched. The timeframes indicated are based on empirical data, are the average usual timeframes, and correspond to the time required for processing, handling and delivery.
4.2 – Hikmat Fashion commits itself to inform the customer about all predictable delivery delays.
4.3 – The goods are delivered to the address which has been indicated when the order was placed.
4.4 – Once the customer takes possession of the goods, the ownership of the items as well as any associated risks are transferred to the customer.
4.5 – The customer can make reservations upon the delivery of the products if the delivery does not conform in terms of quantity with the order.
4.6 – All reservations have to be communicated to the carrier upon delivery. A copy of these reservations have to be sent to Hikmat Fashion (either per email or by fax) after no more than twelve hours after the said reservations have been expressed. Simultaneously, the customer has to provide Hikmat Fashion with the transporter’s confirmation of the reality of these reservations.
4.7 – If a product is defective or if a consignment does not correspond with the order, the customer has to inform Hikmat Fashion within 72 hours after receipt of the goods (either per email or by telephone). Depending on the case, Hikmat Fashion either exchanges the merchandise or repairs it. Complaints that are filed after the 72-hour-period, will not accepted. After the customer service has given the approval, the merchandise has to be returned to Hikmat Fashion in the same condition in which the customer has received it, i.e. intact and in its original packaging. The shipping costs have to be paid by the customer.
5.1 – Payments can be made by credit card, debit card with Visa/Master logo, and PayPal.
5.2- The customer can pay online by credit card via our secure payment modules. The credit card number and the expiration date are encrypted and transmitted securely (SSL) wherefore neither Hikmat Fashion nor third parties have access to this data.
5.2 – At the time of payment validation, the order amount is be debited from the customer’s bank account.
5.3 – The data stored and kept by Hikmat Fashion are a proof of the order itself and of all past transactions. The data recorded by the payment system constitutes a proof of the financial transactions.
5.4 – The bank account details which make bank wires possible, can be provided upon request. Any expenses have to be born by the customer.
5.5 – As soon as Hikmat Fashion has received the payment of an order, the latter will be sent to the customer, under the condition that the ordered merchandise is on stock. Therefore the delivery periods that apply are those which were valid on the day when the payment has been received and can deviate from those that were stated on the day when the order was placed.
5.6 – The customer will receive his invoice upon order delivery. He can download it and print it out as a pdf document by accessing his customer account.
CANCELLATIONS AND RETURN SHIPMENTS
6.1 – Regarding all the items available on our website, the customer is granted 14 business days from with the day of the delivery of the order, to cancel the sales contract, which was concluded when the order was confirmed (article 3). If the goods were already delivered to the customer, he has to return them to Hikmat Fashion without having to justify his motives and without having to pay any fines.
6.2 – The return costs have to be paid by the customer.
6.3 – All returns have to be sent to the following address: Boulevard Raya Street Blok TB2 No.26, Kelapa Gading, Kelapa. Gading Timur, North Jakarta, Jakarta, Indonesia, 14240
6.4 – All returned items have to be sent back in their original packaging, they have to be as new and must not have been previously worn.
7.1. – The products are in conformity with Indonesian legislation.
7.2 – Hikmat Fashion shall not be liable in the following cases: stock shortage, delivery delays, strikes (even in the event of strikes by delivery companies), force majeure, and more generally, in all the cases where Hikmat Fashion isn’t exclusively or directly accountable.
7.3 – The photos on Hikmat Fashion website have no contractual value.
7.4 – The customer accesses, uses, and navigates on Hikmat Fashion website at his or her own risk.
7.5 – Regarding all stages of site access, order processing, delivery, or customer service related matters, Hikmat Fashion only has to carry out a duty requiring action. Hikmat Fashion cannot be held liable for any inconveniencies or damage inherent to internet use, such as a breach in service, outside intrusion or the presence of computer viruses, or for any event deemed to fall under force majeure, as recognized by law.
7.6 – To the maximum extent permitted by law the customer acknowledges and agrees, that Hikmat Fashion cannot be held liable for any direct, indirect or accidental damage, or compensation for moral harm, costs, losses, decrease in turnover or profits, or liabilities of any nature which may arise from the use or, on the contrary, impossibility of using, the website or its contents (even if the occurrence of the damage was known to Hikmat Fashion or could have been predicted by Hikmat Fashion).
7.7 – The products which are subject to these general terms and conditions of sale, are those which are listed on the website, and which Hikmat Fashion labels as sold or sent (the ‘products’). They are on offer within the limits of the available stocks.
7.8 – The products are presented and described as accurately as possible. However, Hikmat Fashion cannot be held liable if errors or omissions regarding this presentation should occur.
8.1 – Hikmat Fashion does not make any refunds for products in the cases referred to in Article 6.1 once an order has been confirmed.
8.2 – Refunds for products in the cases referred to in Article 6.1 will be made within 14 days after Hikmat Fashion has received the goods.
8.3 – Hikmat Fashion chooses to reimburse either by bank transfer, or bank cheques which are issued in the name of the customer who has placed the order. The address that will be written on this cheque will be the billing address. Cash on delivery will not be accepted under any circumstances.
For any queries the customer service can be joined at firstname.lastname@example.org and by dialing +62 21 4521881.
GOVERNING LAW AND LAWSUITS
This contract has originally been written in Indonesia and is subject to the Indonesian law. Solely Indonesian course All lawsuits fall under the jurisdiction of Indonesian courts. This English-language contract is a translation; in the event of any dispute, the contract having precedence is the original contract written in Indonesia.
Hikmat Fashion is committed to protecting the customers’ personal information. All personal data gathered by Hikmat Fashion will be kept strictly confidential in accordance with the data protection act.